Frequently Asked Questions
Q. What is Pure Mobile?
A. Pure Mobile is an exciting wireless product that gives customers Easy Access to becoming a customer along with the freedom and flexibility to make and take calls and text messages, to send and receive emails, to upload and download content and to surf the internet over our national CDMA calling network. You also have an array of Free features included like Call Waiting, Voicemail, Text Messaging, and Caller ID.
Q. What Calling and Data plans does Pure Mobile offer?
A. Our pricing plans and features are as follows:
See our Basic Voice Plans and Data Packages in Adobe® PDF
Per minute Airtime rates apply to calls placed and received within the United States Calling Area. Applicable international long distance and directory assistance charges apply.
Q. What else comes with your standard Flex Plans?
A. Pure Mobile activates these features Free of charge when you sign-up for Flex Plans:
- Text Messaging*
- Voice Mail (Basic)
- No Answer/Busy Transfer
- Call Waiting*
- Caller ID
- Call Forwarding*
- 3 Way Calling*
*Use of features will incur airtime or international long distance charges as applicable
Note: All features require a compatible phone.
Q. How do I use my phone?
A. There are three basic but very important things to remember when using your phone:
- You account must be current with Pure Mobile.
- Make sure your phone is turned on and properly charged. (Please see your User Guide for more information on charging your battery.)
- You must be in a wireless coverage area. See Coverage Area for more information.
Please refer to your phone's User Manual for complete operating instructions found inside your Starter Kit.
Q. Can Prepaid Long Distance cards be used with this service?
A. Yes. Remember, though, that you will be charged your regular airtime minutes each time you place a call, even if you are using a traditional landline phone card for international calls.